Nelson must be very busy?

[DBYRD]

nature of the business. sucks, but its the reality of it. like gator said even our houston tuner is starting to get overwhelmed but thats what happens when u r good. leave 3-5 messages eventually u should get a call back.

[85mudblazin]

I called them again today and got ahold od a lady there who took my order.

I wasnt bashing Nelson AT ALL just saying that if you have a business that is doing that well then you should be able to handle any caller anytime.

Just say if I had bought a tune from them and something ended up being messed up in it, then I would have to try to call for 3 days to get ahold of someone to help me out??
That just takes customer service and throws it out the window.

Again not bashing, sorry if it seems that way.

-Chris

[DBYRD]

i agree 100%, and i cant stick up for them but it tends to be that way with tuning. i dont think u were bashing at all ive felt the same way.

[Tolliwacker]

I called them again today and got ahold od a lady there who took my order.

I wasnt bashing Nelson AT ALL just saying that if you have a business that is doing that well then you should be able to handle any caller anytime.

Just say if I had bought a tune from them and something ended up being messed up in it, then I would have to try to call for 3 days to get ahold of someone to help me out??
That just takes customer service and throws it out the window.

Again not bashing, sorry if it seems that way.

-Chris

I agree 100%
I am having the p0315 light and trying to get to find out how to get rid of it, and it took a few days!
Now I find out it is on my dime I have to pay to get rid of the light, and none of that was posted as a warning in the product at all. So after 385 bucks, now I am facing an uncertain bill for just a 5 min. relearn for the crank, I have been quoted as high as 80 bucks. I am still looking for a small shop with some business sense to fix me up for a 10-20 spot, and not rape me.

[metalchips]

I agree 100%
I am having the p0315 light and trying to get to find out how to get rid of it, and it took a few days!
Now I find out it is on my dime I have to pay to get rid of the light, and none of that was posted as a warning in the product at all. So after 385 bucks, now I am facing an uncertain bill for just a 5 min. relearn for the crank, I have been quoted as high as 80 bucks. I am still looking for a small shop with some business sense to fix me up for a 10-20 spot, and not rape me.

Before I ordered a tune, I looked into buying HP Tuners etc. Way too complicated for this old boy and I got too many things to do anyway. So I ordered a tune and when problems come up [ its bound to happen with so many variables ] I just stick my old stock PCM in and wait for a different tune. So pick up a spare, throw it in the back and Don't Worry---Be Happy.

[ This message is not meant to inflame or upset anybody] " I don't care what my momma says---I am a nice guy "

[NITROUS]

If you haven't joined HPTuners forum I would suggest doing that and start reading and asking questions. The more you play with it the easier it is to tune. I think I'm going to buy EFILive next just because of the awsome things I've heard about it from tuners that use both. I'll always support HPTuners though since I have a pretty heavy investment in it for a home tuner.

[RedHeartbeat]

I'm waiting for HPT to release the auto-learn tune software. It will be killer when it can tune itself!

[Gator]

Hey Allen, Do you do street tunes on the weekends....I need help!

[farmtruc]

Hey Allen, Do you do street tunes on the weekends....I need help!

I can make arrangements once in a while, so ya, it's possible.

I got your pm, I'll reply to it!

thanks,
allen

[Faze2183]

I havent had any problems with Alley...

Best service hands down. Does try to rip you off or anything for updates. Unlike alot of the so-called pro shops that are local...