Disappointing customer service......

[blacstar]

i understand your frustration, but remember Allen is a man/human just like you and i. he only has 2 hands and we all have our faults! but as a man, i think it would have been best to get him on the phone and deal with this dispute or in person and not blast him(behind his back). i personally dont know him, but the service and all information that i have recieved from him(and crew) has been beyond what i ask for! have a little patience and give him another buzz(send a pm)! im sure he is busy with many other projects.

[qwk_snd]

i understand your frustration, but remember Allen is a man/human just like you and i. he only has 2 hands and we all have our faults! but as a man, i think it would have been best to get him on the phone and deal with this dispute or in person and not blast him(behind his back). i personally dont know him, but the service and all information that i have recieved from him(and crew) has been beyond what i ask for! have a little patience and give him another buzz(send a pm)! im sure he is busy with many other projects.

I understand that, and I have been patient. Very patient. I didn't bug them by sending an email every day, just twice, as a friendly reminder that I was still waiting to hear back. I sent my initial email the same day a friend of mine did, they got his tune fixed and sent off and it's already in his truck, but I have still yet to even hear back from Allen. There is no use in calling, as Erica is who I would be speaking with, and she's already aware of the issue. I can't go to the shop in person, as I live in Tulsa, OK. I haven't blasted him behind his back, it's right here in plain sight on a public forum. I've been very satisfied with all of my experiences with Nelson, until now, and recommenced them to everyone i know looking for tuning, and will continue to do so, as long as this issue is resolved.