People say they have luck when they call him. When I call I either get no answer or Erica tells me he's unavailable. It's not that I don't like talking to Erica it's just I'd like to get answers from the man himself. I understand he's too busy to talk on the phone since he's off doing work so I email. In the past I have had some success through email but now it seems I'm being ignored. Not trying to talk bad about NP but, it is frustrating.