What is the communication channel?

[hulio]

Which communication format (mail, ticket system, chat) is most convenient for communicating with technical support, and how quickly should they respond to my requests?

[Wilson9999]

In choosing the optimal format of communication with technical support, efficiency and convenience are important to me. I usually prefer a ticket system or a chat — this allows you to describe the problem in detail and get an answer at a convenient time. The experience of working with magento shipping tracking has shown that their support team works quickly and professionally, and the response time meets my expectations. This greatly facilitates the management of the store and helps to quickly resolve any issues that arise.