In addition, I have emails showing Ray and him have gone back and forth regarding the issue. Ray has answered question within reasonable time and to the best of his knowledge.
He is not being put off and if every customer that had an issue was directed to me I couldn't run my business.
That's what I have employees for!
Just because he's frustrated doesn't mean we're not helping.
The tech support we provide is out of being courteous and wanting to help.
We provide a tune and that's what we supplied.
Since when is it mandatory that a tuner look up troubleshooting techniques for customers who are having issues?
We do this as a free service because we feel the need to help the customer regardless of what or who is at fault.
We do this on a daily basis and never question how much time we put into fixing issues for customers.
I have not received any data or scans or feedback from the truck to properly diagnose his issue!
If you're so concerned about his truck and his feelings, then why haven't you offered to scan and help out?
You're local, you said it, you know what I need in order to properly offer an opinion.
And as far as trying to bring the truck down for a live tune, that is just an outright lie and bs!
He can call anytime he wants to schedule a tune and make an appt at his convenience!
He HAS NOT called to make an appt and has not left a message!
Get me some data and we can help!
