Who's tuning at Nelson Performance?

[farmtruc]

In addition, I have emails showing Ray and him have gone back and forth regarding the issue. Ray has answered question within reasonable time and to the best of his knowledge.
He is not being put off and if every customer that had an issue was directed to me I couldn't run my business.
That's what I have employees for!

Just because he's frustrated doesn't mean we're not helping.
The tech support we provide is out of being courteous and wanting to help.
We provide a tune and that's what we supplied.
Since when is it mandatory that a tuner look up troubleshooting techniques for customers who are having issues?
We do this as a free service because we feel the need to help the customer regardless of what or who is at fault.
We do this on a daily basis and never question how much time we put into fixing issues for customers.

I have not received any data or scans or feedback from the truck to properly diagnose his issue!

If you're so concerned about his truck and his feelings, then why haven't you offered to scan and help out?
You're local, you said it, you know what I need in order to properly offer an opinion.


And as far as trying to bring the truck down for a live tune, that is just an outright lie and bs!
He can call anytime he wants to schedule a tune and make an appt at his convenience!
He HAS NOT called to make an appt and has not left a message!


Get me some data and we can help!

[farmtruc]

From Jan 13th to Jan 15th, I just counted 15 replies from Thomas and Ray going back and forth regarding his issue to Ray offering advice and suggestions on his build.
WOW, that is putting the customer off and that isn't helping?

[ecld_07]

I'd help if I could. My hptuners interface is back with hpt. Glad y'all know the guy right off the batt since no names where dead yet tho. I'd love to have scanned it and tried to figure it out for his and y'all's sake. Small things like what map is the tune set up for hasn't been directly answered. Only this or that SHOULD be ok. When he sets his fuel psi at 60 (per email recommended) the truck starts and stays in the 9s afr everywhere. I dunno if there's a miscommunication or you guys are on diff pages. No it's not the shops job to trouble shoot the truck. It is the shops job to trouble shoot the tune IF it's the tune. Not saying it is or isn't. But two weeks in and it seemed like time to get it all out in the open so everyone can see what's going on and try to fix whatever it is. And don't make it out like I'm out to bash NP when I'm the one who sent him to y'all for a tune because I felt y'all where trustworthy. So I'm curious. Who is tuning? And what exact map is his truck tuned for.

[ecld_07]

I'm not in the email conversations so all I know is what I'm told and see when he sends me the messages. HENCE WHY THIS POST WAS MADE TO FIGURE OUT WHATS UP. Not saying ur employees don't know as much as you. Just saying if your the tuner. And exacts about the tune needs to be known why shouldn't he talk to you?