The biggest benefit to a WhatsApp business account is that it allows you to communicate with your customers directly. While Facebook groups, website comment sections, and other forums are helpful for getting customer feedback, messaging apps allow you to directly address their concerns in real time. When you’re going through an issue with your product or service, they can send you a message; if they have any questions about your products or services, they can send them straight to you. I like to use whatsapp and gb whatsapp apk in my work like sms marketing tool.