Has anyone else received the below notice? I have two PayPal accounts, one that I've had for years, and the other that I recently opened to link with my business checking account. I only received the notice in my work email address, but not my personal one. So I'm not sure if this is account-specific or if it's for ALL accounts.
Holding money for 21 days is crap. Some eBayer's never leave feedback. And how is PayPal going to confirm something was delivered?
What a joke.
We're writing to let you know about a change to your PayPal account.
Starting 11/25/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal.
The money may be available sooner if:
1. We can confirm that the item was delivered.
2. Your buyer leaves positive feedback. (Applies only to eBay items)
This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know.
Why are my payments being held?
We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly.
Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.