Bad "Parts Manager"

[Show&Go]

So I woke up this morning with the MASSIVE urge to swap my old cam back into my truck. Basically wanting to see if my theory is correct about it dropping a few .10s of a sec back to its old average at the track... WELL I start calling around for a crank bolt. Local dealership doesnt have one. BUT one town over does. So the pops and I drive down to pick up this lil bolt so we can start the swap. So as I stand inline I am talking with a customer about this bolt. And explaining I put a new bolt in every time I take the front of the motor off just as a safety measure basically. So finally my turn in line comes up. This "parts manager" first goes looking. Doesnt find anything. Looks at his computer walks around the area some more. Finally comes back holding a bolt. Puts it on the counter... The bolt he puts down has maybe a 13mm head about 2 1/2 inches long and Maybe the thickness of my pinky. I explain this isnt the right bolt. I stated the bolt I am looking for goes on the into the crank through the pulley. Is about 4 inches or so long. About a 24mm head and is a lil thicker then my thumb. His phrase was "NO it isnt, this is what you are needing". I tell him no I am looking for a much bigger bolt. He responds "look I have it on the computer. Want to see" so I respond Yes I do. He spins it around I point to the exact bolt on this lil screen I need. And he says " Yeah thats that bolt right there" Noooo it isnt i say. Then get this. AT A DEALERSHIP "Well I tell you what Why dont you go somewhere you can get it then!" I walk out and call his manager over his attitude and OVERALL stupidity in the situation. Havent been this pissed in a while. Manager appologizes. Apparently knew the sec I told him a 13mm bolt was put on the table that the employee was wrong. And knew the bolt I was talking about was much larger then that himself. Said he would deal with the situation and appologizes for his employees attitude.

[RedHeartbeat]

back to the pig farm for him!

[Frenchy]

Now ytou've started a hate thread on parts guys this will get lots of responses. A lot are idiots, when I go into a parts store I usually go to the oldest guy there. Thankfully the parts guys at both dealerships I've worked at are good.

[CHEVROLADE]

i was a partsman for 4 years,and yes i have worked with some ,that parts/cars is just isnt there thing.on your situation,that guys a d**k!ide never treat a customer like that,ive gotten bitched at etc,made a few mistakes as well,no ones perfect,but you never mistreat a customer.especially telling them to take there buisness somewhere else,word goes around quick,sux you had to run into a jackazz like that.hope he gets suspended or fired

[cjriojas]

That guy apparently hasnt heard that dealerships are closing and ppl are getting laid off/fired.

[sierraman]

i was a partsman for 4 years,and yes i have worked with some ,that parts/cars is just isnt there thing.on your situation,that guys a d**k!ide never treat a customer like that,ive gotten bitched at etc,made a few mistakes as well,no ones perfect,but you never mistreat a customer.especially telling them to take there buisness somewhere else,word goes around quick,sux you had to run into a jackazz like that.hope he gets suspended or fired

^x2

i was a delivery guy foy 2 1/2 years and have been a counter man for almost 2 years, yes we are all human and not perfect, but there is no call for that and if he had a question about that he should have asked for help from someone else. sorry for your trouble ian.

[ducky]

I had one guy at the nissan dealership I wanted to strangle when we got mirandas Z.

But when I was doing my swap I stuck to my hometown dealership and the parts guy was AWESOME to me. He had been there a long time and knew EVERYTHING.

Make SURE when you go back, you walk into the dealership. Look him straight in the eyes, DROP the OLD bolt on the counter and be like THATS the one I needed. and turn around and walk straight out.

[GasGuzzler]

Tough for me to figure out just how to respond....

[txarkitekt]

go back, you walk into the dealership. Look him straight in the eyes, DROP the OLD bolt on the counter and be like THATS the one I needed. and turn around and walk straight out.

EXACTLY.

[DBRODS]

So did you get a bolt? Eventually?