GMC Run-around

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12-05-2007, 06:07 PM
newchevy

GMC Run-around

Hey guys, For the past month I have been experiencing some problems with my instrument panel. My speedometer will get stuck. Ill look down and it will say 65 when Im really going 25. After noticing this for two weeks, I get a letter in the mail regarding this same problem. I read the letter and it says "General Motors is providing owners with a special coverage that extends the warranty on the instrument panel if the condition occurs on your 2004 GMC Sierra within 7 years or 70,000 mile, which ever comes first." Great, my truck has 105,000 miles on it. I call GM, they dont help, I call the GMC dealership, they can't do anything for me. I ask for a number for a General manager but they say, "the only way to get in touch with a manager is a letter...I dont understand...Its their fault that the instrument panel is screwed up but they cant replace it because I dont meet the special requirements. I am really pissed off about this. I don't want to pay out the ass for a new instrument panel. Do yall have any suggestions. Thanks
-Clay
12-05-2007, 06:17 PM
RedHeartbeat

I would call the 1800chevusa number and ask if they will ship you a new instrument cluster. Pontiac would not warranty my GrandAm cylinder head with 117k on it but they replaced the hard parts for free and I paid for the labor to install.
12-05-2007, 06:26 PM
Ramsey

i had the same thing happen and replaced cluster .of course at 105k also,i just gotthe same letter.it does say though if you already had it changed ,have the shop fill the form out and they will refund you if justified properly.i would have a friend fill it out and send it in ,its worth a shot im gonna try too get refunded cause they all end up breaking.mho.
12-05-2007, 06:30 PM
beater6.0

if u can find a speedo shop they can fix it too but u still have to pay
12-06-2007, 08:32 AM
newchevy

Quote:

Originally Posted by RedHeartbeat

I would call the 1800chevusa number and ask if they will ship you a new instrument cluster. Pontiac would not warranty my GrandAm cylinder head with 117k on it but they replaced the hard parts for free and I paid for the labor to install.

So i just call 1800chevyusa, tell them my problem and they will ship me a new instrument cluster just like that!
12-06-2007, 09:23 AM
chevythunder

same problem

i had the same problem in my 03 chevy when it had about 40,000 on it. not only that but the lights in my dash , radio and steering wheel controls. Thank god they replaced it for free but now i've got steering wheel control lights out again and half my gauges dont have light
12-06-2007, 10:12 AM
Defunct SO

there is a recent recall on the speedos. Check with your dealer
12-07-2007, 06:37 PM
newchevy

just an update

just an update for the instrument panel. I did my research and found the stepper motor for my speedo on E-bay for 9.50 and the guy Im buying from is sending instructions and said it should be an easy resolder job. This will be a much better fix than a new 400 dollar instrument panel! Please pass the word around to everyone!
12-07-2007, 07:11 PM
Defunct SO

did you not read the 7th post. G.M. will more than likely take care of it for free!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
12-08-2007, 06:54 PM
newchevy

Quote:

Originally Posted by trtturbo

did you not read the 7th post. G.M. will more than likely take care of it for free!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I tried!!! I called GM and I called the dealer but its not a recall yet. Its a "special condition that COULD occur." I called three dealers to see if they would be nice about it but they all said they could only do what the letter said. The lady at GM didnt know what the hell she was talking about, she pretty much just told all I could do was get a new one! I even asked her if she knew what a stepper motor was, but she didnt know. Gm really pissed me off about this one.
12-08-2007, 07:56 PM
Defunct SO

Quote:

Originally Posted by newchevy

I tried!!! I called GM and I called the dealer but its not a recall yet. Its a "special condition that COULD occur." I called three dealers to see if they would be nice about it but they all said they could only do what the letter said. The lady at GM didnt know what the hell she was talking about, she pretty much just told all I could do was get a new one! I even asked her if she knew what a stepper motor was, but she didnt know. Gm really pissed me off about this one.

How many miles do you have on the truck? Ask to talk to the gm service rep for that dealer. They have the power to "goodwill" a repair if it isnt too far out of warranty. Usually about 60k. Either way, they should at least make an effort. Mine did the same thing and I was out of warranty and I got it goodwilled.
12-08-2007, 09:39 PM
newchevy

Quote:

Originally Posted by trtturbo

How many miles do you have on the truck? Ask to talk to the gm service rep for that dealer. They have the power to "goodwill" a repair if it isnt too far out of warranty. Usually about 60k. Either way, they should at least make an effort. Mine did the same thing and I was out of warranty and I got it goodwilled.

I have 106 thousand miles! i begged and pleaded, I made myself look like a dumbass! But no, they had no pity!
12-08-2007, 09:48 PM
Ramsey

Quote:

Originally Posted by trtturbo

How many miles do you have on the truck? Ask to talk to the gm service rep for that dealer. They have the power to "goodwill" a repair if it isnt too far out of warranty. Usually about 60k. Either way, they should at least make an effort. Mine did the same thing and I was out of warranty and I got it goodwilled.

i got the letter and it said it happens around 70k i think for sure you just need the right person ,something dont sound right.maybe find a used 1 and send the form they request IF YOUVE ALREADY FIXED YOURES fill this out .worth a try
12-09-2007, 05:05 PM
fishoops

it's probably a problem with your motor.
only solution:get a 6-oh:jump:
12-09-2007, 07:52 PM
newchevy

i 6.0 would fix all my problems... wanna buy me one!
12-10-2007, 09:12 PM
slamed350

still having this problem?
12-10-2007, 10:06 PM
newchevy

Yea, but I ordered a new stepper motor and after i put it should be fine
12-10-2007, 10:43 PM
kinjo1977

I have a similar problem with mine, the fuel gauge reads whatever the heck it feels like. I practically have to guess what I got in there. Except mine is a 00 silverado with 115k on it.
12-10-2007, 11:40 PM
fishoops

Quote:

Originally Posted by newchevy

i 6.0 would fix all my problems... wanna buy me one!

haha be a fun project into an '82 benz turbodeisel!!
:speechless:
you down?
12-11-2007, 05:50 PM
newchevy

Quote:

Originally Posted by kinjo1977

I have a similar problem with mine, the fuel gauge reads whatever the heck it feels like. I practically have to guess what I got in there. Except mine is a 00 silverado with 115k on it.

I think the fuel guage stepper motor is the same as the speedo. It was real cheap...12 bucks to get a new one from ebay. If nothing else, its worth a try. Here's the link...

eBay Motors: GM Chevy Silverado Tahoe Cluster Stepper Motor 03 04 05 (item 250195309853 end time Dec-10-07 16:05:45 PST)

I think it will work for your 00 model truck
12-13-2007, 07:04 PM
newchevy

Just got the new stepper motor in for the instrumenet cluster. Will post pics of installation later!
12-14-2007, 05:35 AM
ChevyLee

Quote:

Originally Posted by newchevy

I have 106 thousand miles! i begged and pleaded, I made myself look like a dumbass! But no, they had no pity!

i think they only do it to 100,000 o well