We’re looking to revamp our online onboarding for clients in the finance sector, but the growing risk of digital impersonation has made us hesitant to rely solely on automated processes. How are others striking a balance between convenience and security when verifying user identities remotely?
You’re right to be cautious—digital impersonation is on the rise, especially in sensitive industries like finance. The key is not to eliminate automation but to enhance it with oversight. One effective solution I’ve seen implemented is remote identity proofing through supervised sessions. It blends automation with real-time verification, ensuring both regulatory compliance and a secure customer experience. It helps flag suspicious behavior during ID checks, giving teams more confidence in who they’re onboarding.
Anyone else noticing that the tighter compliance guidelines this year are reshaping how we onboard users? Curious how smaller firms are adapting without bloating their verification workflows.